Manager, Group Events

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

PURPOSE

Lead the planning and delivery of a portfolio of regional and global events, providing strategic event guidance and ensuring successful outcomes through effective stakeholder, vendor and project management

Drive successful event outcomes through effective management of project timelines, stakeholders, budgets, vendors and operational delivery

KEY ACCOUNTAIBILITIES

Event delivery: Lead and manage the planning and delivery of a portfolio of regional and global events, providing strategic event guidance while overseeing project management, logistics, stakeholder engagement and operational execution

Planning and coordination: Partner with stakeholders to define event objectives, recommend event formats and engagement strategies, and manage project timelines, deliverables, resources and event outcomes

Influence stakeholders and provide recommendations that align with event objectives and broader organisational priorities

Manage the full event lifecycle for multiple events, overseeing planning, communications, delegate registration, logistics, budgets, timelines, and on-site execution to ensure successful delivery against project objectives and financial targets

Operational responsibilities: Manage relationships with venues, suppliers, caterers while coordinating event planning meetings and contributing to venue selection, logistics and technology requirements to ensure seamless event delivery

Adhere to event policies and standard operating procedures

VIP management: Managing VIPs including coordinating executive and Board-level meetings and events

Corporate meeting management: Oversee venue bookings, executive calendars and meeting logistics, ensuring seamless coordination of meetings, events and stakeholder engagements

Logistics management: Coordinate delegate travel arrangements, including flights, accommodation, and ground transportation for meetings and events

Confidentiality and discretion: Capable of maintaining strict confidentiality of all FWD management and board data and documentation

On-site and remote support: Oversee on-site event delivery, managing troubleshooting and operational issues to ensure a seamless attendee experience

Vendor management: Build and maintain strong relationships with vendors, agencies and event partners while supporting supplier negotiations, contract discussions and commercial reviews to deliver quality outcomes and value for money· Where necessary, conduct site visits and inspections to ensure venues meet event requirements and safety regulations

Leadership and collaboration: Provide guidance to colleagues, agencies and project teams, championing best practices and consistency across event planning and delivery activities

Event budgeting and systems administration: Support the delivery of events within approved budget parameters, monitoring expenditure, identifying cost efficiencies and ensuring compliance with governance, procurement and expense management requirements

Ability to navigate and comply with FWD systems and processes for vendor setup, purchase requisitions, invoice management, and payment processing

Corporate governance: Coordinates event communications plans and work closely with Group Brand, Group Communications, and event agencies to ensure all event communications and branded materials align with corporate guidelines and event objectives. Ensure events comply with company policies and governance requirements, proactively identifying risks and engaging Compliance, Legal, Risk, Corporate Security, Procurement and other stakeholders to implement appropriate mitigation measures

Process improvement: Drive continuous improvement by identifying opportunities to enhance event processes, attendee experience, operational efficiency and event management standards

Stay informed of event industry trends, best practices, and emerging technologies, applying relevant innovations in line with FWD policies and event standards

Post-event analytics: Support post-event reporting activities, including event debriefs, attendee feedback analysis, budget reconciliation and the preparation of stakeholder updates and presentations

QUALIFICATIONS / EXPERIENCE

7-11 years experience in event management, with a proven track record of planning and delivering corporate events

Experience supporting virtual and hybrid events

Strong organisational, project management, and multitasking skills, with the ability to manage competing priorities

Highly detail-oriented, proactive, and customer-focused, with the ability to work independently

Experience working with event agencies, venues, hotels, and external suppliers

Excellent written and verbal communication skills, with the ability to engage effectively with senior stakeholders, vendors, and event attendees

Willingness and ability to travel internationally as required

Fluency in English and Cantonese

Proficiency in Microsoft Office, particularly PowerPoint, and experience using event management platforms and advanced technology solutions i.e. AI tools

KNOWLEDGE & TECHNICAL SKILLS

Strong understanding of event operations, accommodation management, delegate logistics and venue management.

Skilled in creating and understanding event rundowns with clear and concise details and timings

Working knowledge/experience with virtual events platforms/technology (i.e. Zoom and Cvent/Swoogo) and ability to assess and advise on functionality to meet the needs of the event

Previous experience in a similar role for a financial institution

Specific experience in managing both internal and external client events, including conferences and higher end/premiere hospitality events.

Comfortable working in a fast-paced environment across demanding and challenging events

Excels under pressure and confident handling last-minute details and changes