岗位描述
How You Contribute:
Conduct regular operational audits for retail stores to ensure compliance with company policies, cash handling procedures, inventory management, and sales reporting.
Perform special investigations into suspected fraud, policy violations, or operational irregularities across physical stores and e-commerce platforms.
Develop and deliver training programs for store managers and staff on audit findings, risk prevention, and internal audits best practices.
Prepare detailed audit reports with actionable recommendations, and follow up on corrective action implementation.
Collaborate with cross-functional teams to enhance control environments and mitigate risks.
Role Qualifications:
Working seniority and experiences
Minimum 5–10 years of experience in auditing, preferably with a focus on retail operations or e-commerce.
Proven experience in conducting store audits, loss prevention, or internal control reviews in a multi-location retail environment.
Prior exposure to special audits or forensic investigations (e.g., employee misconduct, vendor fraud) is highly desirable.
Experience in delivering training or workshop sessions to operational teams is a plus.
Education level and qualifications
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Additional coursework or certification in data analytics or e-commerce operations is an advantage.
Core competency
Analytical Thinking & Problem-Solving – Ability to identify hidden patterns, root causes, and control gaps from large datasets.
Integrity & Objectivity – Unwavering ethical standards and independence in judgment.
Risk-Based Mindset – Prioritize audit areas based on risk exposure and business impact.
Business and technical skills
Data Analytics: Proficient in extracting, cleaning, and analyzing large operational datasets.
Power BI (PBI): Advanced skills in building dashboards, visualizing KPIs (e.g., sales discrepancies, audit scores), and automating audit reports.
E-commerce Knowledge: Familiarity with online order-to-cash processes, payment gateways, refund fraud patterns, and digital promotion controls.
Retail Operations: Understanding of POS systems, inventory cycles, cash management, and store-level standard operating procedures.
Soft-skills
Strategic Communication – Translate complex audit insights into clear, actionable risk narratives for senior leadership and operations executives.
Risk & Anomaly Oversight – Oversee transaction reviews, identify systemic issues, and prioritize high-impact exceptions.
Portfolio & Crisis Management – Manage the full audit plan, reallocate resources dynamically, and lead special investigations under tight deadlines.