Assistant Retail Training Manager, Arc'teryx

Responsibility

1) Be close partnership with Retail team, identify the Retail Learning scope and key areas of focus for both short and long term; Understand market needs and identify capability gaps

2) Facilitate Retail Excellence programs (MSP/IA/NPS/ Leadership/Coaching) for store leaders

3) Ensure timely coverage of New Hire learning and coaching

4) Close follow up and feedback after Classroom training

5) Design retail learning curriculum based on above, manage learning roadmap, learning solution design and content creation. 6) Responsible for the implementation by working closely with Retail and training team, continuously drive business growth and retail excellence with progression over time

7) Monitor and follow-up on Client Satisfaction Survey results for continuous client experience enhancement

8) Conduct TTT for the identified expertise and service training modules, in physical or virtual format, to the trainers , to ensure the required competencies and training quality.

Requirement

1) At least 8 years of experience in retail training, from the sectors of premium retail: fashion, F&B, lifestyle, or cosmetics

2) Coaching, Digital Learning & Applications, People Development

3) Fundamental training capabilities, such as coaching, presentation & facilitation, analytical and organizational skills

4) Strong interpersonal and communication skills. Influencing and motivating others