Senior Retail Excellence Manager-Project, Arc'teryx

· Dedicated in driving

retail experience excellence, plan and lead cross functional operational

projects and initiatives aligned with brand direction and priorities,

ensuring effective executions and measurable impact.

· Enhance in-store service

experience excellence and efficiency by designing and delivering operational

standards/procedures, supplementary programs/tools tailored to store network

needs and consumer voice.

· Spearhead retail

innovation, including new retail experience models and OTO initiatives, to

advance omnichannel capabilities and digital enhancement.

· Collaborate with

Marketing, CRM and Digital teams to drive consumers experience across omnichannel.

· Engaged in ReBIRD

program and contribute to the ReBIRD Brand Service footprint across retail

network.

· Lead and coordinate

the in-store activities for new openings, co-teamwork with retail marketing,

CRM, retail team to deliver excellent customer service and ensure the

achievement of business goals.

· Take a proactive role

in key retail events, lead and execute required actions to ensure event success,

including cross-functional coordination, timeline management and

on-the-ground implementation.