Assistant Process Optimization Manager

Identifying and executing O2C process initiatives to improve performance, monitor execution of controls and meet current and future business/market needs

Managing Improvement

Ensure process transparency and monitor key functional KPIs, Service Plans and NCE measures.

Analyze performance and proactively recommend improvements.

Identify root causes of recurring/systemic exceptions and coordinate corrective actions across O2C stakeholders.

Promote best practices, knowledge sharing and continuous improvement across the organization.

Engage operational teams through clear communication, training and coaching.

Support & Communication

Support CoC and NBS in driving standardized and efficient ways of working.

Continuously improve customer service, freshness, exception management, cost efficiency, E2E automation and finance-related KPIs.

Escalate alignment or operational issues and drive clear action plans.

Ensure improvements deliver visible and measurable value for customers and the business.

Requirements:

2+ years of experience in Continuous Improvement and O2C E2E processes.

Proven experience in process improvement and cross-functional team leadership in a complex/international environment.

Experience in Power BI dashboard development and maintenance and program management.

Strong stakeholder management and problem-solving/coaching capabilities.

College/University degree required.