Customer Success Partner(South)

在罗氏，我们鼓励每位同事展现真实的自己；我们欣赏独特且出众的品质。罗氏的文化鼓励积极的表达、开放的对话和真诚的连结，在这里，你将因为做自己而被重视、接纳和尊重，并得到个人的提升和职业的发展。所有的这一切，都是为了更好地预防、阻止和治愈疾病，并确保医疗资源的可及性和可持续性。欢迎加入罗氏，一个重视每种声音的地方。

职位

Role Purpose

● Big picture: how this role contribute to patient outcomes, healthcare & Roche

● Reporting into Customer Success Lead, Customer Success Partner, Southern Taiwan is accountable for delivering excellent customer experience among clinical laboratories and business results in your designated territory in Southern Taiwan. You will take the lead in account sales strategy and the execution of product portfolio (including but not limited to core lab - clinical chemistry, immunology and lab automation, molecular lab and sequencing portfolio) by working closely with various internal and external stakeholders. You will deploy key account management, distributor management and innovative customer engagement strategies to retain existing Roche sites and acquire new sites.

Role scope:

Delivers Excellent Customer Experiences and Business Results

● Execute effective sales strategies and initiatives in order to achieve or exceed sales and profitability targets within your assigned area.

● Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding values through creative solutions / products

● Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence, and effective communication

● Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.

● Implement a sales management process to assist the team in identifying and prioritizing customers and prospects

● Partner with the customer and work closely with different functional groups to proactively address customer needs and provide continuous service improvements to achieve excellent customer satisfaction.

● Plan the entire sales journey and adapt selling strategies / tactics to customers’ stages and styles of adoption

Key Account Management (in selected accounts)

● Defines framework to Analyze, Plan and Govern Key Accounts in a structured way.

● Creates actionable strategies in collaboration with internal and external stakeholders.

● Improves Relationships with Key Stakeholders to identify growth possibilities to upsell and cross sell.

● Positively impacts Opportunity conversion and forecasting.

Distributor Management

● Develop and maintain a strong collaborative relationship with distributors to identify and capture new opportunities, maintain and expand customer base, and drive business growth.

● Achieve financial targets related to distribution management programs.

Conduct business in full compliance to Behaviour in Business and Behaviour in Competition

Requirements:

Qualifications: Good Compliance track record. No material Compliance violation is identified in the past 5 years

Education:Minimum:

● Bachelor’s Degree in Medical Technology, Biochemistry or equivalent

Working Experience:

● Experience with strategic implementation and optimization of complex sales processes, preferably in a hospital or laboratory environment.

● Extensive market knowledge with at least 3 years’ commercial experience

● Extensive experience in distributor management, key account management, and commercial excellence.

● Excellent oral and written communication skills including making impactful presentations, spreadsheets and proposals.

● Demonstrated leadership experience with proven skills in sales team leadership, motivation and empathy.

● Demonstrated strength in agile working principles and methodologies.

● Ideally have experience of successfully working in a matrix environment.

● Experience with Miller Heiman green/blue and gold sheet methodology is preferred for this position.

Skills & Knowledge:

● Good knowledge of Compliance requirements and clear understanding of high standards of Integrity

● Native Mandarin and Intermediate English (written and verbal)

Competencies:

● Being Collaborative

● Winning Spirit

● Being Innovative

● Effective communication skills

● Selling and negotiation skills

● Customer-focused

● Planning and Execution skills

● Adaptive to change

● Good interpersonal skills

● Creative problem-solving Skills

● Self-Initiative and Proactive

Others (i.e. Travel Requirement):

Own car and drive-self to get the job done (company provides car allowance)

我们是谁

打造更健康的未来是促使我们创新的动力。全球超过100,000名员工共同致力于推进科学，确保今天和明天的人们，都能获得高质量的医疗资源。我们的努力帮助了2600多万人使用我们的药物进行治疗，我们的诊断产品运行超过300亿次检测。罗氏通过赋能探索新的可能、激发创造力并保持高标准以提供突破传统的医疗解决方案，对全球的医疗环境带去推动和影响。

让我们一起，构建更健康的未来。

罗氏提供平等的职业发展机会。