(Senior) Applications Specialist

在罗氏，我们鼓励每位同事展现真实的自己；我们欣赏独特且出众的品质。罗氏的文化鼓励积极的表达、开放的对话和真诚的连结，在这里，你将因为做自己而被重视、接纳和尊重，并得到个人的提升和职业的发展。所有的这一切，都是为了更好地预防、阻止和治愈疾病，并确保医疗资源的可及性和可持续性。欢迎加入罗氏，一个重视每种声音的地方。

职位

Roche Diagnostics

Purpose of the Job:

Provide professional field applications support, consulting, and training to customers of Roche Diagnostics Hong Kong (RDHK) to ensure service quality and successful product adoption.

Main Tasks:

1. Provide pro-active field applications support to both internal and external customers

2. Update and communicate application information regularly

3. Assist in daily operation activities of CDI - Applications Team

4. Provide mentoring and guidance to junior staff to support their onboarding and ongoing technical growth.

Responsibility & Accountability

Provide pro-active field applications support to both internal and external customers

● To provide professional on-site applications and troubleshooting support for customers in diagnostics product portfolio

● Maintain good relationship and collaborate with internal and external customers

● Provide professional application support on project implementation, including but not limited to System validation and Data Reporting, Customer Training, hyper-care for live-run activities.

● Provide pre-sales cycle e.g tender/contract requirement consultation and advice

● Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution

● Keep up-to date knowledge including instrument operation and application related information

Update and communicate application information regularly

● Visit and check regularly intranet/emails and all available channels to keep up-to-date application information

● To communicate within application team and headquarters on all relevant application issues

● Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines

Assist in daily operation activities of Applications Team

● Provide application support to junior colleagues in the team when necessary

● Provide training and technical advice to other stakeholders

● Assist Applications Supervisor to maintain and achieve team’s KPI and quality standards

● Engage in projects and taskforces related to business needs

● Pro-actively feedback challenges at frontline and improvement area related to business to Application Supervisors

Provide mentoring and guidance to junior staff to support their onboarding and ongoing technical growth.

● Act as a technical mentor for Assistant/Applications Specialists, supporting their development in laboratory workflows and instrument operations.

● Facilitate a smooth onboarding experience for new team members through guidance on corporate compliance and support protocols.

● Deliver on-the-job training to elevate the junior staff's problem-solving capabilities.

● Support the technical growth of team members through routine case review, cross-training sessions, and experience sharing.

Requirements:

Education:

● Bachelor degree in Molecular Science, Biochemistry, Biomedical Science, Biology or other related major disciplines

● Master degree or higher is preferred

Experience:

● Preferably 3 years of working experience in Sales, Marketing, Application Support or Clinical Laboratory

● Candidate with less experience will be considered as Applications Specialist

Competency:

● Clinical Laboratory Workflow and clinical analyzers

● Knowledge in Molecular diagnosis and Tissue diagnosis

● Knowledge in next-generation sequencing, chemistry and immunology tests are preferred

● Proficient in office skills (i.e. advanced Excel), working knowledge of data tools like Tableau, and quick adaptability to AI tools.

我们是谁

打造更健康的未来是促使我们创新的动力。全球超过100,000名员工共同致力于推进科学，确保今天和明天的人们，都能获得高质量的医疗资源。我们的努力帮助了2600多万人使用我们的药物进行治疗，我们的诊断产品运行超过300亿次检测。罗氏通过赋能探索新的可能、激发创造力并保持高标准以提供突破传统的医疗解决方案，对全球的医疗环境带去推动和影响。

让我们一起，构建更健康的未来。

罗氏提供平等的职业发展机会。