North Asia Cluster & China Country Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

Provide outstanding client service by leading, monitoring and controlling assigned portfolio activity, with a focus on building operations, service contracts, risk, financial and team management. Be the single point of contact for assigned portfolio for the Head of CRE and support regional initiatives by driving implementation and delivery.

What this job involves:

Service Delivery

Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs)

Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.

Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)

Work in conjunction with the Sub-Regional Hub Lead to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.

Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.

Ensure all contractual and ad-hoc reports are delivered on time

Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL

Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.

Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget

Ensure participation in any planned or unplanned power shutdowns and support the engineering team as required

Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required

Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times.

Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand

Financial Management

Be responsible for relevant portfolio’s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the GMP price, including raising all relevant Change Requests

Be responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered

Participate and set the budgets for the delivery of services and ensure compliance to those budgets.

Participate in regular reforecasting activities

Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets

Ensure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract terms

Ensure the supply chain is paid as per payment terms within the individual agreements

Human Resource Management

Be responsible for monitoring and managing the annual performance objectives of the subordinate staff. Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basis

Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures

Provide support for succession planning to direct reports

Engage in the remuneration process at required intervals as dictated by the JLL business

Risk Management

Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation

Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.

Ensure all incidents are reported as per the Bank’s and JLL internal reporting procedures

Ensure that a suitable emergency escalation process is in place and that Emergency call-Out & Rectification Services are conducted swiftly and efficiently. Ensure communications are escalated both within JLL and the client organization

Leadership/Self-Management

Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.

Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Gains respect of senior leaders in the Bank

Gains respect of JLL people and clients.

Key Result Areas

Compliance with the Service Level Agreement established between Jones Lang LaSalle and the Bank.

Key Performance Indicators

Implementation of Best Practices

Customer Satisfaction Survey

Achieve Saving and Energy Savings targets

Delivery of required MI, along with other ad hoc client-requested reports

Provide regular feedback to Senior Management on the progress of key issues

See Individual Performance Measurement Agreements.

Sound like you? To apply you will have:

Leadership

Acts as a role model for Jones Lang LaSalle by behaving consistently with cultural requirements, participating in company activities. Act as ambassador and lead by example regarding JLL Code of Ethics.

Sets objectives and measurable goals and motivates others to achieve them.

Personal Effectiveness

Works with the Client CRE team, Client Business Units and Vendors to deliver superior service.

Is strongly goal-oriented to meet all performance targets.

Searches out improvement opportunities and empowers the team to implement them.

Coaches and develops staff and provides regular feedback and guidance.

Decision Making

Sets stretch targets for self and others. Rigorously monitors and manages individual and team performance.

Is able to make tough decisions that resolve problems or improves operations.

Actively searches out opportunities to achieve best results.

Communication

Promotes open, constructive and collaborative relations with the Client at all levels.

Regularly communicates vision, strategy, plans and performance in a clear and motivational manner

Listens effectively and communicates through actions and example.

Other

A tertiary qualification in Building / Facilities Management, Business Administration or related subject preferred, with a minimum of 10 years’ experience in Facility, Property or related field, ideally with a Finance Sector Client.

Strong analytical, organization and presentation skills.

Strong finance management

Excellent computer skills including Microsoft suite of products essential.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package. With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

位置
现场员工 –Shanghai, China
如果您对此职位有兴趣，欢迎您申请该职位，我们期待有机会能和您进行进一步的沟通！

关于JLL

200多年来，作为全球领先的商业地产服务和投资管理公司，仲量联行（纽交所交易代码：JLL）始终致力于协助客户投资、建造、租赁和管理各类办公、工业、酒店、住宅和零售等物业。作为《财富》500强企业，公司2023财年收入达 208亿美元，业务遍及全球80多个国家，员工总数超过 106,000人。我们秉承“塑造房地产的未来，让世界更美好”的企业宗旨，整合全球平台资源并深耕本地市场，携手客户、员工和社群“向光而为”。JLL是仲量联行的品牌名称以及注册商标。更多信息请浏览 jll.com

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

仲量联行隐私声明

仲量联行（JLL）及其子公司和关联公司是全球领先的房地产和投资管理服务提供商。我们有责任认真保护提供给我们的个人信息。一般来说，我们从您那里收集的个人信息用于处理与仲量联行招聘流程相关的目的。我们努力以适当的安全级别保护您的个人信息，并在出于合法业务或法律原因需要时保留。然后，我们将安全可靠地删除它。

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仲量联行（以下简称 "JLL"）是一家提供平等就业机会的雇主，致力于与残障人士合作并为其提供合理便利。 如果您因残疾而需要在就业流程的任何部分（包括在线申请和/或选拔全过程中）获得合理便利，您可以通过Accommodation Requests与我们联系。此电子邮件仅用于请求"提供帮助"。如有任何其他招聘咨询，请点击"联系我们">I want to work for JLL.