Facilities Manager (Soft Service)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

DUTIES & RESPONSIBILITIES

To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.

The scope covers: housekeeping, pest control, landscaping, shuttle, mail service, GYM, event arrangement, storage management, LDO&FDO & help desk. A candidate with experience in most of above service lines are highly preferred.

· Vendor management

To assist client/JLL team to audit the work scope and service quality of vendors.

Regular review on SOW and SOPs to assess their properness and provide suggestions of enhancement

Assist to evaluate the contractors’ service performance.

Innovation and proactivity in vendor management

· Customer Service / Client Relationships

In charge of soft service budgeting and budget control

In charge of cross function communication and cooperation to ensure smooth daily operation.

Be responsible for coordinate all functions in soft service team

In charge of vendor management with sub-contractors

Be clearly seen as “taking lead” of soft service function, show leadership in the team

Keep good communication with REWS sponsors and BU clients.

Ensure the Key Operations Procedures are followed to ensure service standards are maintained.

Be innovative and devoted to continuous improvement

· Payment/ billing management

To oversee the Invoice/payment process of the team

To ensure the timing of billing and accrual

To assist update premise pool/general pool

allocation key on monthly basis.

· Lead the team to seek ways to constantly reduce costs and improve operational standards

· Keep good communication with the client, vendor management and host weekly meeting with Client.

· Any other duties assigned by his/her direct manager beside the core business.

Target R&R

1. Soft service team management

2. Sub-contractor vendor management

3. Event owner / supporter

4. Procurement <$2000 per order

5. Budget/billing management / JDE & CCR procedure

6. Daily / Quarterly customer / vendor communication

7. Daily / Quarterly vendor communication

8. Oversee the update & review of SOPs / SOWs

Requirements:

1. Over 8 years’ experience in admin or IFM soft service

2. Fluent oral and written English

3. Be skilful in Microsoft Office, especially PPT and Excel

4. Service experience in group over 500 employees are preferred.

5. Mature and skilful in communication

6. Senior, with team management experience

位置
现场员工 –Shanghai, China
如果您对此职位有兴趣，欢迎您申请该职位，我们期待有机会能和您进行进一步的沟通！

关于JLL

200多年来，作为全球领先的商业地产服务和投资管理公司，仲量联行（纽交所交易代码：JLL）始终致力于协助客户投资、建造、租赁和管理各类办公、工业、酒店、住宅和零售等物业。作为《财富》500强企业，公司2023财年收入达 208亿美元，业务遍及全球80多个国家，员工总数超过 106,000人。我们秉承“塑造房地产的未来，让世界更美好”的企业宗旨，整合全球平台资源并深耕本地市场，携手客户、员工和社群“向光而为”。JLL是仲量联行的品牌名称以及注册商标。更多信息请浏览 jll.com

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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