Customer Care Representative

In This Role, Your Responsibilities Will Be:

Responsible for regional quotations/ enquiry and follow up through SFDC, including assigning potential demand to regional sales team

Prepares and administers all commercial documentation such as formal quotation, contract and the relative agreements，and do the proper record retention

Coordinate with other departments to follow the customer or sales demand, ensure customer satisfaction and build long-term relationships

Process customer orders accurately and efficiently, through the relative ERP system

Investigate and resolve customer complaints or issues related to products, delivery, service or others, and determines what corrective action needs to be taken

Goods delivery monitor and coordinate with customers to pick the goods on schedule， arrange the shipment

Payment collection & credit support and monitor, assists Finance department with account receivable on cash application

Track and Follow customer forecast

Maintain accurate records of customer interactions, orders, and transactions.

Other assignment by the company

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create teamwork allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

Bachelor’s degree or above

Minimum two year’s working experience in customer service, preferably in the industrial automation products or manufacturing industry

Preferred Qualifications that Set You Apart:

Good computer skills with other MS office, PowerBI, CRM software (e.g salesforce, 4TH Shift, oracle)

Excellent problem-solving skills and the ability to handle difficult situations with professionalism, and work under pressure

Excellent interpersonal communication skills and administrative skill

Marketing / commerce/ technical graduate

Effective spoken and written English

Our Culture and Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.