Director of Food & Beverage

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Taipei is a new build standalone 250-room luxury hotel with a total gross floor area of approximately 35,000m2 located in Xinyi District directly opposite Taipei 101, one of the most iconic skyscrapers in Asia.

The Hotel will offer the very best in events, wellness, and leisure with myriad amenities throughout the 31-storey building. Dining venues at the Hotel will include a high-end Chinese restaurant, destination bar, specialty restaurant, all-day restaurant, pool bar and lobby lounge. Surrounded by expansive glass paneling on both sides of the floor-to-ceiling design allows guests to look out across the cityscape, as well as up at the incredible presence of Taipei 101.

About the role

Reporting to the Hotel Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banqueting.

To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve.

The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective.

The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition.

What you will do

Manage the day-to-day life of the Division, both at the operational and administrative levels

Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures

Monitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance

Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met

Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department

Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance

Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policies

Monitor the proper management of the Department's payroll

Establish rational annual income and expenditure plans for the F&B

Concentrate efforts on maximizing the Department's profit and controlling costs

Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image

Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations

Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups

Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele

Be present on the operations and to position oneself as an interlocutor of choice

Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up

Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all

Work in harmony with colleagues and supervisors

Key Components:

Set strategic and operational direction in collaboration with the exec leadership team

Provide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders.

Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goals

Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends

Maintain a visibility in the operation at key times to support operational teams and the guest experience

Proactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right times

Develop strong internal relationships internally across the hotel, with our owners, suppliers and contractors

Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control

What you bring:

3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumes

A leadership style that is authentic, engaging and strategic, based on identified business priorities

A positive, can-do attitude that shows resilience and maturity with strong communication skills

Understanding of luxury components, with a sharp attention to detail and high focus on service

Ability to read, write and speak English

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals