Customer Quality Analyst

What You’ll Be Doing

Customer Audits

Coordinate and prepare for customer quality audits and assessments.

Organize documentation, records, and compliance evidence.

Ensure audit readiness through internal reviews and gap assessments.

Track and follow up on audit action plans until closure.

Customer Complaints and Corrective Actions

Overall coordinate and follow up on customer complaint analysis; specific cases are handled by CQEs.

Coordinate cross-functional teams to investigate root causes.

Develop, track, and verify corrective and preventive actions (CAPA).

Monitor closure status and effectiveness of all action plans.

Customer-Specific Requirements

Collect and consolidate customer-specific requirements from all functions (engineering, sales, marketing, product, quality, etc.).

Assess process compliance against customer requirements.

Maintain a CSR compliance matrix and periodic review process.

Coordinate deployment and closure of CSR actions with relevant functions.

8D Facilitator

Ensure proper application of 8D methodology and problem-solving tools.

Review 8D reports for completeness, quality, and customer compliance.

Monitor execution and timely closure of corrective actions.

Provide coaching and training on 8D and root cause analysis.

What We're Looking For

Bachelor's degree in mechanical related fields.

Well-rounded quality experience, preferably Customer Quality / Product Quality

Solid experience in root cause analysis (RCA) and 8D

Strong analytical and problem-solving skills with the ability to handle complex quality issues.

Machining, precision manufacturing or 3C electronics background preferred

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.