Customer Service Representative

工作总结

该角色负责端到端的订单到现金流程，以确保在国家或地区层面的企业对企业支持中按时完成订单，包括国内、出口和寄售的销售订单管理、客户投诉协调、运营问题解决、通过跨职能协作和与客户的主动沟通及时跟进订单履行，并通过团队中的最佳实践分享实施工作流程改进

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.​

The role is based in Huangpu, Guangzhou, On-site. Be part of a proactive, passionate, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Manage customer orders including domestic, export and consignment orders in compliance with Sarbanes-Oxley (SOX) requirements, including order entry and order confirmation.

Coordinate order fulfillment from invoice issuance through final delivery, including required documentation, order follow-up and issue resolution.

Process credit notes and debit notes related to sales orders or customer complaints.

Coordinate customer complaints and service cases related to sales orders and ensure proper follow-up.

Respond to customer inquiries in a timely and accurate manner.

Build strong partnerships with internal and external stakeholders to ensure effective order execution and customer service.

Implement and optimize work processes, techniques and systems; share best practices and contribute to continuous improvement of the Order-to-Cash process.

Support internal and external audits as needed.

What Makes You the Right Fit

Bachelor’s degree; no specific major is required.

2–3 years of experience in Customer Service, Supply Chain or a related function.

Experience in a B2B business environment.

Good knowledge of domestic trade processes.

Good knowledge of international trade processes.

Proficiency in Microsoft Office applications.

Working knowledge of SAP.

Good communication, coordination and problem-solving skills.

How Would You Stand Out?

Strong business English communication skills, with the ability to communicate effectively across all levels of the organization and work in a cross-cultural environment.

Highly collaborative and team-oriented, with strong interpersonal skills and cross-cultural awareness.

Proficiency in SAP and Microsoft Office tools (Word, Excel and PowerPoint), with knowledge of Incoterms and payment terms.

Why Choose Us?

Full-paid social insurance.

Annual leave entitlement.

Paid sick leave.

Lunch allowance/reimbursement.

Comprehensive career development opportunities.

Clear career progression and promotion channels.

我们是口味、香气和营养领域的全球领导者，为客户提供更广泛的自然解决方案并加速我们的增长战略。在 IFF，我们相信您的独特性可以释放我们的潜力。我们重视民族、国籍、种族、年龄、性别或退伍军人身份的多元化。我们致力于打造一个包容性的工作环境，让每位同事都能在工作中展现真实的自我，无论其宗教信仰、性别认同与表达、性取向或残疾状况如何。

请访问 IFF.com/careers/workplace-diversity-and-inclusion 了解更多信息