锦鲤求职岗位描述
The Manager, Digital + Tech Transformation, Commercial, Chinese Mainland plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Senior Director, Commercial Tools & Services, Greater China with a dotted line to the Director, Deployment, Business Transformation, Greater China.
This role will provide a bridge between current and future hotel Commercial Operations (with primary focus on revenue management), guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one.
To accomplish this, the Manager, Digital + Tech Transformation, Commercial, Chinese Mainland will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including Shiji Daylight PMS, Shiji M&E, CI/TY, OneSource, EMPOWER ResApp, One Yield Evolution, Amadeus CRS, direct and indirect digital and distribution channels & platforms, and use that knowledge to support hotel revenue teams across the continent. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including rate and price plans, overbooking strategy, guaranteed attributes, non-room products, etc.
KEY RESPONSIBILITIES
End-to-End Testing and Business Process Validation:
Be the Subject Matter Expertise (SME) and the connector to document, review and validate Chinese Mainland operational change impact of business processes related to the related to Revenue Management discipline:
Contribute to end-to-end business process validation testing for the discipline – Amadeus CRS, One Yield Evolution, Shiji Daylight, Shiji M&E EMPOWER ResApp, CI/TY, OneSource, Group Housing Solutions Tools
Validate business processes across the full lifecycle of the guest journey, not only for Commercial
Collaborating with relevant stakeholders in commercial service and other discipline teams in the continent
Deployment Support:
Support validation of deployment resources, Land-It tasks, and other resources related to Revenue Discipline
Work closely with the continent deployment support team and Implementation Managers during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases
Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly
Continue supporting the continent deployment support team and Implementation Managers throughout the Stabilization phase, helping properties adapt to new business processes and tools
Training & Development
Digital Learning Path: Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their roles
Workshop Facilitation & Training: Support interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges
Training Materials & Resources Creation:
Contribute to the development of new learning content and process documentation based on GC nuances
Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.
Stakeholder Engagement & Change Management
Act as a trusted advisor to property operators and deployment teams
Communicate complex system concepts in clear, actionable terms
Collaboration across other SMEs (including Rooms & Events Operations, Revenue & Reservations, Finance, and IT) is essential
Gather feedback from early adopters and share insights to improve future workshops and deployment processes
Foster a collaborative, supportive learning environment
Other:
Perform other duties as needed
CANDIDATE PROFILE
Technical & Functional Expertise
Solid understanding of Marriott’s commercial systems and operations, including CI/TY, SFAWeb/GPO, SFAWeb/One Source, Opera S&C
Solid understanding of Revenue Management, Reservations, Distribution, Digital programs, and the Marriott Bonvoy loyalty ecosystem across GC
Good working knowledge of OTA/third-party ecosystem, including extranet management, content synchronization, and connectivity partners such as Derbysoft, and other switch providers
Ability to quickly build expertise in new and evolving systems and processes, including Amadeus CRS, One Yield Evolution, Shiji M&E, to support end-to-end customer and associate journeys across Commercial disciplines
Change Leadership & Stakeholder Engagement
Proven ability to lead hotels commercial and operations teams through complex system and process changes, articulating what is changing and what is staying the same.
Skilled in training, stakeholder communication, and change enablement strategies.
Good influencing skills with ability to align cross functional teams across disciplines.
Problem‑Solving & Decision‑Making
Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
Comfortable operating in fast paced, ambiguous environments.
Strong judgment to prioritize effectively and manage competing demands.
Collaboration & Cross‑Functional Partnership
Ability to build strong relationships across regional teams and hotel teams.
Comfortable bridging the gap between business requirements, product design, and technical stakeholders.
A collaborative mindset focused on shared outcomes and continuous improvement.
Communication & Facilitation
Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
Ability to simplify complex concepts and provide clear direction during implementation and support phases.
Confident facilitator of workshops, discussions, and rapid problem-solving sessions.
Adaptability & Resilience
Effective in dynamic deployment environments with competing priorities.
Resilient under pressure, maintaining a positive, proactive approach.
Strong sense of ownership and drive for operational excellence.
REQUIRED QUALIFICATIONS
74+ years of progressive experience in revenue management, with at least 3 1 years in a leadership or SME role
Demonstrated experience designing and delivering training or workshops to adult learners
Deep knowledge of EMPOWER ResApp, Sales & Catering (including CI/TY and SFAWeb/GPO), CRS and PMS
Strong Good analytical, organizational, and communication skills
Ability to travel as needed
Native or fluent in spoken Mandarin and written Chinese (Simplified)
Proficient to advanced spoken and written English
Preferred Skills & Attributes
Experience with large-scale system deployments or property conversions
Experience in adult learning, instructional design, or facilitation
Experience in translation work
Change management or project management credentials
Collaborative, adaptable, and solutions-oriented mindset
Tools & Resources Used
ServiceNow; or service ticket systems
Pacer / Land-It; or task management systems
Smartsheet
Microsoft products (e.g., Copilot, Teams, PowerPoint, Word, Forms)
MARSHA
Opera v.5.6 PMS
Opera Sales & Catering
EMPOWER GXP / ResApp; Salesforce products
Consolidated Inventory / Total Yield, SFAWeb, OneSource; Seibel products
One Yield
Amadeus CRS
Opera Cloud PMS
Opera Sales & Event Management
Shiji Daylight PMS
Shiji Meetings & Events