锦鲤求职岗位描述
Job Summary
The Clinic Nursing Clerk provides administrative and nursing support within the outpatient clinic. Working closely with nurses, physicians and front desk staff, the nursing clerk assists in coordinating onsite patient flow, providing the medical reports or medical record to the patients by email requested by the patient, preparing clinical supplies, answering the questions enquired from online patients (such as Wechat, email or phone etc); coordinating and booking appointment for the patient based on the patient’s preference and doctor’s schedule; and performing routine clerical tasks to ensure smooth, efficient clinic operations and high-quality patient experience.
Key Responsibilities
Patient Administrative Support
Greet patients upon arrival,verify patient information, help checking in and update electronic medicalrecords (EMR).
Schedule appointments, answer phone enquiries, arrange follow-up visits, and inform patients of pre-visit preparation.
Guide the patient to checkout and/or to the pharmacy to pick up the medication after finishing the consultation
Prepare and/or print the medical records or lab results to the doctor as doctor’s preference before the consultation starts.
Inform the lab/imaging results to the doctor by email as a doctor’s request if the report（s）are not issued on the same day.
Sort, file and archive paper and electronic medical documents; ensure completeness and confidentiality of patient records in compliance with privacy regulations.
Clinical & Nursing Assistance
Prepare and top up the medical supplies to the triage, IV infusion and treatment rooms;
Maintain clean and tidy working environment in nursing station and treatment area.
Assist consumable nurse to distribute the supplies to each unit.
Communication & Coordination
Act as liaison among patients, nurses, doctors and other departments; relay patient messages and simple enquiries appropriately.
Notify nursing team of patient arrival and special patient needs to the nurse, optimize clinic flow.
Provide patients with simple guidance on consultation process, payment procedures and health education leaflet distribution.
Job Requirements
1.Qualification & Knowledge
l Nursing program / related medical certificate preferred.
l Basic understanding of outpatient clinic workflow, infection control principles and medical privacy rules.
l Proficient in computer operation, EMR system and office software.
2.Skills & Competencies
l Good communication skills, patient-oriented service awareness, able to communicate politely with patients of all ages.
l Strong organizational skills, multitasking ability, capable of working efficiently during peak clinic hours.
l Attention to detail, accurate in data recording.
l Team player, able to collaborate closely with nursing and medical team.
l Speak fluently in English and Mandarin preferred, be able to read and write in English and Mandarin (preferred)
3.Others
l Comply with clinic policies, infection prevention and control requirements.
l Maintain patient confidentiality at all times.
Working Conditions
l Work at outpatient clinic nursing station; may need to stand for long periods during peak hours.
l May be required to work weekends on a rota basis