Manager - Operation Intelligence & Technology

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.

The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.

Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.

Job Purpose

The Manager, Operation Intelligence & Digital Transformation is responsible for driving digital innovation, operational reengineering, AI adoption, and technology-enabled transformation across the Property Management Services (PMS) portfolio. The role focuses on leveraging data, Artificial Intelligence (AI), smart technologies, and operational intelligence to improve operational efficiency, enhance customer experience, strengthen execution discipline, and support business growth. Acting as the bridge between operations, technology teams, and external partners, the role ensures digital solutions are practical, scalable, and aligned with frontline operational needs while supporting PMS's transformation into a more business-relevant, data-driven, and future-ready organization.

Key Responsibilities:

Digital Transformation & Operational Excellence

Lead the implementation of digital transformation initiatives to improve operational effectiveness, productivity, and service quality across the PMS portfolio.

Drive operational reengineering projects by reviewing existing workflows, identifying inefficiencies, and implementing technology-enabled solutions.

Translate business and operational requirements into practical digital solutions that deliver measurable business value.

Support the development and execution of PMS digital, AI, and technology roadmaps aligned with business objectives.

Promote a culture of innovation, continuous improvement, and execution excellence.

AI, Data Analytics & Operation Intelligence

Drive the adoption of AI, data analytics, automation tools, and smart technologies to enhance operational decision-making and resource optimization.

Develop operational intelligence capabilities through data visualization, performance dashboards, predictive analytics, and reporting tools.

Identify opportunities to leverage AI for maintenance planning, customer service enhancement, workflow automation, and operational monitoring.

Establish KPI frameworks and monitor operational performance to ensure effective execution and continuous improvement.

Smart Building & Technology Solutions

Lead the implementation and optimization of PropTech, IoT, Building Management Systems (BMS), Computerized Maintenance Management Systems (CMMS), and other smart building solutions.

Collaborate with Technical, Sustainability, Security, and Operations teams to integrate technology solutions that improve building performance and customer experience.

Support the development of smart building initiatives, digitalized operations, and future-ready property management capabilities.

Project & Vendor Management

Manage the full lifecycle of digital and technology projects, including requirements gathering, solution design, testing, implementation, and post-deployment reviews.

Coordinate with internal stakeholders, technology vendors, consultants, and system integrators to ensure successful project delivery.

Monitor project schedules, budgets, risks, and resource allocation to ensure projects meet business objectives.

Evaluate emerging technologies and recommend suitable solutions to support operational and business needs.

Change Management & Capability Building

Act as a key liaison between PMS operations, corporate IT, technology partners, and business stakeholders.

Lead change management initiatives to ensure successful adoption of new technologies and operating models.

Develop user guides, operating procedures, training materials, and capability-building programs to strengthen digital competencies across PMS.

Foster collaboration between HQ and local operations teams to drive consistent implementation and knowledge sharing.

Governance, Compliance & Continuous Improvement

Establish governance frameworks, implementation standards, and technology best practices.

Ensure digital solutions comply with corporate policies, cybersecurity requirements, and operational standards.

Measure post-implementation benefits and track return on investment (ROI) of digital initiatives.

Support quality assurance and execution compliance initiatives through technology and data-driven monitoring.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Data Analytics, Property Management, Estate Management, Business Administration, or related disciplines.

Minimum 8-10 years of experience in digital transformation, operational excellence, technology implementation, smart building solutions, or business process improvement.

Proven track record in leading cross-functional transformation projects within property management, facilities management, real estate, engineering, or related industries.

Experience in AI, automation, smart building technologies, or operational analytics is highly desirable.

Technical Knowledge

Strong understanding of digital transformation methodologies, operational process reengineering, and performance management.

Experience with AI applications, IoT platforms, data analytics tools, dashboard solutions, and enterprise systems.

Knowledge of property technology (PropTech), BIM, CMMS, BMS, and other building-related technologies is preferred.

Strong project management and business analysis capabilities.

PMP, Agile, Scrum, Lean Six Sigma, Change Management, Data Analytics, AI, or related certifications are advantageous.

Strong business acumen with the ability to translate technology into business outcomes.

Excellent stakeholder management and influencing skills across all organizational levels.

Strong analytical, problem-solving, and strategic thinking capabilities.

Effective project leadership and execution management skills.

Excellent communication and presentation skills.

Proficiency in English and Chinese (Cantonese and/or Mandarin).

Embracing our values of integrity, sustainability, excellence and openness.

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by PRC law.

If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.