Field Application Engineer(GCS,Shanghai)

Our Purpose

At Teradyne, where experience meets innovation, we drive excellence in every connection. We are fueled by creativity, diversity of thought, and a passion for continuous learning. We cultivate an inclusive culture that respects individual strengths, perspectives, and experiences—believing that our differences make us a stronger team that delivers better decisions, greater innovation, and superior business results.

Organization & Role

The Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team, ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness, troubleshooting depth, and operational excellence.

Key Responsibilities

Serve as technical escalation lead for critical issues across various VIP accounts

Support root cause analysis and drive timely, structured issue resolution together with the frontline field team

Develop and deliver scenario-based and experience-based training derived from real escalation cases

Build and standardize troubleshooting guides, knowledge assets, and best practices

Analyze escalation trends to drive continuous improvement and preventive actions

Collaborate with global stakeholders to ensure consistent and high-quality field support

All About You

We seek individuals who share our passion and determination to strive to improve and empowers field teams through innovative and continuously evolving upskilling strategies.

Requirements

Degree in Electrical/Electronic Engineering, Computer Engineering, or related field

Experience in ATE test industry for more than 5 years or strong engineering experience in direct customer support

Strong knowledge of test flows, debugging, and system-level troubleshooting

Analytical skills with exposure to data tools (e.g., JMP, Python, SQL, visualization tools) will be considered added advantage

Strong ability to work independently

Experience in training, coaching, or knowledge development is an advantage

Willing to travel within and out of the country

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more