Service Readiness Sepcialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Responsibilities

Business/Functional Responsibilities include:

1.Provide service requirements and direction to Offering Development Teams (ODTs) resulting in products are with high quality, easy to diagnose and service within the allotted warranty & maintenance budgets.

2.Perform serviceability assessment during NPI phase to drive improvement on product design and function in order to reduce warranty costs generation over generation.

3.Ensure WW readiness for support of product prior to product shipment approval.

a)Spare parts are stocked worldwide,

b)Education for servicers is available and completed,

c)Service offering on-time availability for quote,

d)Pubs/code/tips available on web for customer and service partner,

e)support plan are in place to delight Lenovo customers with the highest quality service & support.

4.Provide lifecycle service advice / continual improvement opportunities during the life of the product.

Job Requirements

Education / Experience:

1. Bachelor’s Degree in Information Technology, EE or CE preferred. MS ECE or EE / CE is a plus; Or equivalent experience.

2. At least 5 years of directly related experience that includes: Experience in customer support industry for technology products; managing product development projects in system server; Experience servicing server products and demonstrated ability to evaluate processes and propose improvements.

Skills:

1. Strong analytical and creative problem solving skills to anticipate and resolve issues associated with development of new technologies taking into account challenging time to market schedules and cost constraints.

2. Ability to analyze policies and procedures for customer service practices, evaluate effectiveness and propose recommendations for improvement.

3. Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.

4. Willingness to work non-traditional work hours to accommodate meetings with colleagues around the world, particularly in Beijing, TaiWan and US.

5. Strong computer skills in Excel, PowerPoint and Word.