锦鲤求职岗位描述
1.
Responsible in achieving the
Catering and Banquet sales objectives and revenue goal of the hotel.
负责完成餐饮宴会销售目标和饭店的收入目标。
2.
Develops strong rapport and
builds business relationship with local customer base through sales and
customer interviews.
通过与客户的沟通，并与本地客户建立牢固的合作和商业伙伴关系。
3.
Assists the Director of Sales
and Marketing In the development of Sales & Marketing plan and in budget
preparation.
协助销售总监开发并制作销售计划，并准备预算。
4.
Manages and administers the
Catering and Banquet sales department to ensure smooth operation and all daily
tasks are completed according to standard and in time.
管理并协助宴会销售部，确保顺畅运作，及时有效的完成每日工作任务。
5.
Coordinates with departments
concerned to ensure delivery of the highest standards of services to meet
customer expectations.
部门之间协调，确保为客人提供高水准服务，达到其预计希望。
职责义务：
1.
To work with the Director of
Sales & Marketing and Director of F&B to establish the strategic
business plan for Catering and Banquet sales.
与营业总监和餐饮总监一起制定餐饮宴会销售计划。
2.
Assists with the development of
new product themes and services.
协助酒店新产品及服务的开发和推广。
3.
Assists with the development of
marketing strategies.
协助酒店市场战略的制订。
4.
Takes into account external
economic issues when planning and making decisions.
做计划时考虑外界经济情况。
5.
Manages financial reports,
analysis, budgets and make pricing decisions for the department.
管理财务报告，财务分析、预算，制定部门的定价策略。
6.
Ensures the achievement of
business objectives according to budgeted guidelines for revenue and costs.
确保按照收入和开支预算实现经营目标。
7.
Coordinates work operations
within the department as well as other related departments.
与本部门及其他部配合工作。
8.
Prevents and resolves all guest
concerns.
预防和处理客人所关心的问题。
9.
To negotiate with clients
ensuring that profitability guidelines of the hotel are adhered to and at the
same time, guest needs and expectations are met.
与客户谈判，确保满足客人的需要，同时又能够实现饭店的利润。
10. Demonstrates effective and appropriate interaction with guests
whilst maintaining a professional approach and image.
与客户保持有效的适当地交流，同时表现出专业的形象及工作方式。
11. Develops appropriate administrative and communication policies and
procedures in accordance with hotel’s goals and guidelines.
根据酒店的目标和方向，制订合适的行政及沟通规定及程序。
12. Possesses a high level of product and service knowledge in order to
promote services and facilities to customers.
对饭店
产品及服务有高度了解，以便更好地向客户销售饭店的服务及设施。
13. Accomplishes sales calls on prospective clients to develop and
maintain relationship.
拜访有潜力的客户，发展并保持与客户合作的关系。
14. Abides by the Sheraton Employee Handbook.
遵守喜来登酒店员工守则。
15. Abides by both the hotel and Sheraton policies and procedures.
遵守喜来登酒店的政策及程序。
16. Abides by the Code of Conduct.
遵守喜来登酒店的行为准则。
17. Participates in the training and development of associates.
参与员工的培训和发展
18. Trains and develops associates using the guidelines of TSW and MFT.
使用TSW/MFT对员工进行培训和发展
19. Takes part in all scheduled training at his/her level.
参加所有相应级别的培训
20. Instruct staff; provide one on one
instruction to staff members as and when required.
在需要时对员工进行面对面的个别指导
21. Coordinate operations between
other departments/units.
以和谐的关系与各部门进行沟通
22. Demonstrate and Maintain at all
times a professional behavior and positive attitude.
随时表现出积极的职业态度和行为
23. Motivate and encourage associates
to practice use of SGSS at all times.
激励和鼓励员工运用喜来登客人满意标准为客人服务
24. Interact with department and
hotel associates in a professional and positive manner to foster good rapport,
promote team spirit and ensure effective two-way communication.
以职业的、肯定的方式与部门和酒店员工交往，以培养和谐的关系，处境团队精神和确保有效的双向沟通。
25. Maintain and implement and
supervise effective interpersonal relationships and skill.
维持和实施有效的人际交流技巧
26. Deal effectively with guests and
associates from a variety of cultures.
与具有不同文化背景的客人和同事有效沟通。
27. Work together effectively and
efficiently as part of a team.
在团队内有效工作
28. Ensure all employees dealing with
cash accounts need to sign the petty cash agreement, abide by all Marriott
International's policy especially "Marriott International Cash Over/Short
Policy" and the hotel's local cash over/short policy, and follow the cash
control procedures in lSRA and CSAT.
确保所有处理现金账务的员工都需签署备用金合约，遵守万豪集团的《万豪国际现金长/短款规定》和酒店本地的现金长短款政策，并遵循ISRA和 CSAT 中的现金控制流程。
29. Participating in and supporting
the creation and promotion of the hotel's social media content (e.g., providing
high-quality materials, assisting in the execution and dissemination of
online/offline events, etc.) within the scope of Marriott’s relevant social
media policies, with the aim of enhancing the hotel's online reputation and
increasing its revenue.
在符合万豪社交媒体相关政策范围内，参与并支持酒店社交媒体内容的创建与推广（如提供优质素材、协助线上/线下活动执行、传播等），以提升酒店在线声誉和酒店创收。
30. Upholding a team spirit and
providing assistance and support to other relevant departments as required by
hotel operational needs.
秉持团队协作精神，根据酒店运营需要，需协助支持其他相关部门的工作。
31. Follow all policies and
procedures of Marriott and hotel.
遵守万豪国际集团和酒店的所有政策和程序。