TRAVEL MANAGER

历峰集团 (Richemont) 是全球奢侈品行业的领导者之一，旗下拥有多个专门从事珠宝、手表和高端配饰的品牌。 每个品牌都自豪地体现了风格、品质和工艺的传统，历峰集团致力于保留每个品牌特有的传承和特色。 同时，我们致力于通过持续的创造力，创新和设计符合我们品牌价值观的新产品。

HOW WILL YOU MAKE AN IMPACT?

The Travel Manager is responsible for the day-to-day delivery and continuous improvement of the corporate travel program for the appointed region/ market, ensuring employees receive safe, efficient, cost-effective and policy-compliant travel arrangements. Based in Hong Kong, the role is the regional subject-matter expert on air and hotel booking, fare and rate benchmarking, travel management company (TMC) performance management and the SAP Concur platform.

Key Responsibilities:

Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with appointed travel TMC to resolve incoming requests and enquiries Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa and entry-requirement issues) together with the TMC

Support HQ on airline and hotel fare and cost benchmarking with regional volume data, market insights and recommendations

Monitor and improve the TMC performance against SLAs and KPIs including response time, accuracy, fare quality, fees and traveller satisfaction

Ensure travel complies with company policy; monitor exceptions and follow up with travellers and approvers

Prepare regular management reports, coordinate travel-related CO₂ reporting and promote lower-carbon options, such as rail, direct routes and virtual meetings, aligned with Group targets

Recommend policy and local addendum updates based on market trends, savings opportunities and traveller feedback, improve booking efficiency and traveller experience undefined

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role

Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets, luxury/ retail industry experience is a plus

Strong in analytical skills and familiar with GDS and SAP Concur

Solution-driven, articulate, detail-minded agile & resilience while effectively influencing stakeholders at all levels

Fluent written and spoken English; Cantonese and/or Mandarin undefined

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

YOUR JOURNEY WITH US

You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the Head of Procurement, Northeast Asia and Sustainability & Procurement Director, APAC to learn more about team structure, culture, the role and manager expectations.

#历峰集团 #WeCraftTheFuture