Customer Digital Platform, Senior Principal

Innovate and shape what comes next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Provide technical leadership for Customer Platform, architecture governance, and engineering best practices across both BAU enhancements and strategic initiatives delivered by vendors, nearshore teams, and internal engineering resources. Drive technology standards, solution quality, and operational excellence throughout the delivery lifecycle.

Customer Centricity

Drive customer-first outcomes by shaping and delivering digital platform initiatives that improve end-to-end user journeys. Leverage data, insights, and stakeholder feedback to prioritise initiatives, resolve pain points, and enhance experience quality, adoption, and efficiency. Champion a customer-first culture across platform portfolio and business enablement functions. Ensure all solutions are aligned with customer needs, business goals, and continuous improvement practices.

Roles and Responsibilities:

Technical Leadership (70%)

Lead solution design and technical architecture for customer-facing platforms

Provide hands-on technical leadership to engineering teams across the delivery lifecycle

Translate business requirements into scalable, secure, and high-performing solutions

Ensure adherence to architecture standards, governance, and best practices

Collaborate closely with product, engineering, cloud, security, and risk stakeholders

Drive system integration across cloud and on-premise environments

Contribute to technology roadmap, innovation, and continuous improvement initiatives

Platform Operations (30%)

Lead team to monitor system performance for Customer Platform and proactively address issues to minimize downtime; manage incident, problem, and change management processes in alignment with best practices

Provide a contact and escalation point for operational delivery matters

Oversee routine IT operations and maintenance tasks to ensure service continuity

Plan, coordinate, and execute software releases and ensure alignment with business priorities

Minimum Job Requirements:

15+ years of experience in technical leadership, solution architecture, or senior engineering roles

Strong experience delivering enterprise-scale systems in complex environments

Hands-on cloud experience (Azure preferred)

Ideally AI knowledge and experience

Solid understanding of modern application architecture, APIs, microservices, and integration patterns

Ability to communicate complex technical concepts to both technical and non-technical stakeholders

Bachelor's degree in Computer Science, Information Technology, or related discipline

Architecture or cloud certifications are an advantage

Technical Skills

Solution Architecture & Technical Design

Strong capability in designing scalable, secure, resilient, and maintainable digital solutions, including architecture patterns, integration approaches, APIs, and cloud-native technologies.

Platform Engineering & Technology Delivery

Proven experience leading the delivery and evolution of digital platforms, ensuring alignment with architecture standards, engineering best practices, security requirements, and operational excellence.

Technology Strategy & Architecture Governance

Ability to define technology roadmaps, evaluate solution options and trade-offs, govern architecture decisions, manage technical risks, and drive platform modernization initiatives.

Behavioural Skills

Stakeholder Influence & Communication

Strong ability to engage, influence, and align senior internal stakeholders across business and technology, articulating complex ideas clearly and effectively.

Customer-Centric Mindset

Demonstrates deep commitment to understanding customer needs and continuously improving end-to-end customer journeys through digital solutions.

Leadership & Team Development

Ability to lead, coach, and motivate cross-functional teams (e.g. BAs, PMs), fostering collaboration, accountability, and high performance.

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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