营运总监

岗位职责
The Director of Operations has a pivotal leadership role within the hotel. The role oversees and directs all aspects of the hotel operational departments which includes, Front office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Health & Leisure and other relevant operating departments.
The Director of Operations ensures these departments are well run by focusing on maximizing revenues and profits, optimizing operational efficiency, ensuring excellent service standards, and cultivating a high-performing team. The individual must possess strategic thinking, exceptional leadership skills, sharp business acumen, and the ability to adapt to the dynamic hospitality environment.
 Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators (KPIs) like GOP, RevPAR, Customer Promise and Talent and Purpose etc.
 Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency.
 Evaluate and optimize operational processes to maximize efficiency and profitability (include proposing and implementing an approved CAPEX budget).
 Oversee the preparation of accurate financial reports and analyze key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.
 Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place.
 Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent.

岗位要求
 Bachelor’s degree and above are preferred.
 Passion for the hospitality industry, and Customer-centric mindset, Experience in F&B or Rooms Management is preferred.
 Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.
 Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.
 Proficiency in Microsoft Office Suite and hotel management systems
 Fluent in written and spoken English