锦鲤求职岗位描述
岗位职责
Your key responsibilities will include:
- Handling and following up on customer inquiries and cases, including outstanding and overdue cases
- Taking ownership of complex and escalated customer cases from start to resolution
- Ensuring proactive, professional, and transparent communication with our customers
- Working closely with and supporting our XPENG agents and workshops across Denmark, including in challenging customer situations
- Coordinating cases with Technical Support, Warranty, Parts, and other internal teams
- Ensuring structured case management and proper documentation
- Identifying recurring issues, sharing customer insights, and contributing to improvements in our processes and customer journey
- Supporting our continued focus on customer satisfaction and NPS
岗位要求
Basic Requirements
- Recent graduates with a full-time bachelor’s degree or higher (any major; preference given to Marketing, Business Administration, Foreign Languages, or related fields).
- Proficiency in Danish and English communication; preference given to candidates with overseas study or exchange experience.
Competency Requirements
- Strong service mindset and communication skills; experience in roles involving interpersonal interaction (e.g., volunteering or part-time jobs) during university.
- Ability to handle pressure and manage emotions effectively; capable of properly addressing unexpected situations or complex issues.
- Conscientious and organized; able to manage multiple tasks simultaneously and meet deadlines.
- Basic business acumen; able to balance customer service with business objectives.
- Team-oriented; preference given to candidates with cross-departmental or cross-team collaboration experience.
Skill Requirements
- Proficiency in Microsoft Office; basic understanding of or willingness to learn CRM or ticketing systems.
- Curiosity about technology and strong learning agility; willingness to proactively acquire product knowledge and understand business processes.
- Basic data organization and analysis skills; ability to identify issues through data.
Preferred Qualifications
- Internship experience in customer service, after-sales support, retail, or related fields.