岗位描述
岗位职责
- Follow up vehicles from arrival in Norway through to final customer delivery
- Ensure progress across transportation, arrival inspection, PDI, preparation and registration
- Coordinate delivery plans with agents and internal departments
- Ensure that vehicles are delivered within agreed deadlines
- Identify vehicles and deliveries that have been delayed, and initiate the necessary actions
- Ensure that arrival inspections, damages and deviations are registered and handled promptly
- Follow up the availability and installation of winter wheels and other required equipment
- Verify that contracts, payments, financing and documentation are in place before delivery
- Ensure correct status updates and high data quality across our systems
- Respond to and follow up enquiries from agents regarding deliveries
- Prepare and monitor reports on delivery status, lead times and deviations
- Contribute to the continuous improvement of processes, routines and systems
- Support the sales organisation during periods of high delivery volume
Key Performance Areas
- Achievement of vehicle delivery targets
- Shortest possible lead time from vehicle arrival to customer delivery
- High quality and accuracy throughout the delivery process
- Reduction of vehicles remaining unnecessarily in stock or preparation
- Fast and structured handling of deviations
- Correct documentation, payment and system status before delivery
- High levels of agent and customer satisfaction
岗位要求
- Fresh graduates (Class of 2027) with a full-time bachelor’s degree or higher; majors in Logistics Management, Business Administration, Automotive Engineering, International Trade, Data Analysis, or related fields are preferred.
- Fluent in both English and Norwegian, capable of using them as working languages.
- Highly organized and meticulous; able to break down complex tasks and set priorities, maintaining composure while managing multiple delivery workflows simultaneously to ensure accuracy at every stage.
- Problem-solving oriented; proactive in seeking solutions rather than waiting for instructions, and willing to voice dissenting opinions and actively follow up when schedules fall behind.
- Shares the belief that ""vehicle delivery is a critical touchpoint for customer experience"" and is willing to proactively consider issues from the customer's perspective.
- Strong work capability and adaptability to a fast-paced environment; willing to take on tasks outside the immediate scope of responsibilities when necessary and flexibly handle urgent requests.
- Proficient in Microsoft Office, especially Excel (PivotTables, VLOOKUP, etc.); familiarity with SQL, Python, or data visualization tools is a plus.
- Possesses basic knowledge of—or a willingness to learn—CRM, order management, or logistics systems; eager to learn how to use digital tools.
- Capable of basic data organization, analysis, and report writing.
- Preferred Qualifications:
Previous internship experience in the automotive industry, logistics, customer delivery, or sales administration.