Staff Engineer

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Responsibilities

Overseas Support

Act as the primary English-speaking technical contact for overseas clients, resolving PCBA debugging, repair, and usage issues via email, video calls, or on-site visits (up to 30% travel).

Gather feedback on PCBA performance and support services, sharing insights with teams to optimize products and services.

PCBA Debugging & Repair

Independently debug and repair faulty PCBA products using professional tools, ensuring compliance with international quality standards.

Document debugging and repair processes to build a shared knowledge base for the team, even with digitalization/AI solutions.

Proficient with CMW500, Spectrum Analyzer, PowerSensor, IQView equipment to detect the root case. 熟练使用CMW500&频谱仪&Powersensor&IQV7iew等设备定位缺陷根因；

Provides repair/defect feedback to Mfg and engineering as well as recommendations for product improvements where possible

Capability Enhancement

Develop simplified training materials for PCBA debugging and repair tailored to overseas scenarios.

Lead monthly team skill-sharing sessions to elevate the team's overall PCBA technical proficiency.

Track team capability improvements and propose targeted optimization plans.

Establish product manufacturability Repair CheckList to make sure project optimally design.建立产品可制造性维修基线，确保新品最优化设计；

Cross-Department Collaboration

Partner with R&D and production teams to address PCBA design or manufacturing issues.

Support overseas sales efforts with technical expertise for product demos and consultations.

Job Requirements

Professional Skills

Bachelor’s degree in Electronic Engineering or related field, with solid PCBA design and manufacturing knowledge.

Proficient in PCBA debugging and repair, skilled in using testing tools like oscilloscopes and multimeters.

Fluent in English (written & verbal), able to communicate technical details clearly with overseas stakeholders.

Independently baseband&RF circuit modules knowledge for phones/tablets.扎实的手机/平板基带&RF电路基础知识

Work Experience

3+ years in PCBA technical support, debugging, or repair; 1+ year of overseas client support experience in manufacturing environment, including high volume manufacturing/repair experience.

Track record of improving team technical capabilities is a plus.

Soft Skills

Strong problem-solving and cross-cultural communication skills.

Ability to work under pressure and adapt to frequent overseas travel.

Passion for continuous learning to keep up with PCBA technology trends.

Strong demonstrated ability to write, speak and present information effectively and persuasively across communication settings.

Demonstrated experience in re-engineering efforts and statistical analysis such as Six Sigma.

Demonstrated experience in ISO 9000 and quality reporting

Self sufficient PC skills: Excel, Word, Power Point, Visio, Outlook, etc.