锦鲤求职岗位描述
Implementation and deployment
Assist with the design and configuration of the software that manages our robot fleets and fulfillment solutions
Deploy client system solutions on Linux servers and manage databases using SQL
Close out implementations against the project closing checklist
Integration and testing
Run API and functional testing sessions with clients to integrate Geek+ systems with client systems
Drive and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), using these cycles to take over system knowledge from the implementation team
Post-launch support
Provide remote and onsite hypercare after go-live, including hardware, software, and network troubleshooting and firmware upgrades
Respond to customer inquiries and track each issue through to resolution within agreed timelines and SLAs
Develop training materials and SOPs for system operation, fault recovery, and exception handling
Communication and collaboration
Communicate with clients by phone, email, and chat, providing clear written instructions and technical documentation
Facilitate and drive cross-functional collaboration, including coordination with overseas teams as needed
Required Qualifications
Bachelor's degree in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical and Computer Engineering, Computer Science, or a related field
Professional working proficiency in both Mandarin and English, spoken and written
Hands-on experience with SQL and Linux
Proficiency with Microsoft Office and online collaboration tools
Willingness and ability to travel domestically within the Americas up to 75% to support client projects
Strong attention to detail and a willingness to learn
Preferred Qualifications
Internship or professional experience in software, hardware, or network product support
Exposure to or working knowledge of Redis, Nginx, Postman, RESTful APIs, JDK, and cloud platforms
Experience with WMS, WES, MES, or WCS systems