锦鲤求职岗位描述
What you’ll do?
1. Scenario - Requirement Definition
• Conduct in-depth benchmarking of competitive products and target customer research to thoroughly analyze user personas and end-to-end vehicle usage journeys within the assigned domain; identify key scenarios and core user pain points.
• Translate scenario-based experience strategies into actionable product functional requirements; deliver engineering artifacts including Experience Requirement Specification and Experience Acceptance Standard Document, specifying feature lists, quantifiable experience KPIs (e.g., response latency, operation steps, ergonomic comfort thresholds) and formal acceptance criteria.
• Align top-tier strategies with the Product Line Experience Architect upward; collaborate cross-functionally with other Domain Experience Managers horizontally to unify brand tonality and consistent full-vehicle experience. Prioritize differentiated competitive edges and develop exclusive experience labels for the brand.
2. Experience Target Setting & Engineering Deployment
• Jointly define experience targets for current vehicle models within the domain with the Experience Architect (3 tiers: outperform competitors / match competitors / routine iterative upgrade). Convert subjective experience expectations into implementable engineering parameters and technical metrics for hardware & software teams.
• Liaise closely with engineering teams (Hardware, Software, System Integration) to drive inclusion of experience requirements into official development schedules, and maintain bidirectional traceability of all requirements.
3. Experience Validation During Development
• Establish and maintain the baseline product experience standard for the domain. Lead experience reviews and physical vehicle evaluations at all critical development milestones (DV/Design Validation, PV/Production Validation, pilot production, engineering prototype phases).
• Propose executable optimization requirements for modules deviating from experience baselines, and track full closure of rectifications by engineering teams. Translate subjective sensory feedback into quantitative evaluation standards to drive complete resolution of all experience defects.
4. Post-Launch Experience Closed-Loop & Iteration
• Continuously monitor post-launch user feedback, VOC (Voice of Customer) data and experience-related customer complaints to rapidly detect experience gaps.
• Drive software OTA optimization or hardware revision upgrade solutions rooted in real user pain points. Formulate an experience competitiveness iteration roadmap to enable continuous experience enhancement across the full vehicle lifecycle.
5. Competitive Experience Benchmarking & Opportunity Mining
1. Track the latest experience upgrades and innovative technology deployments of rival products in the assigned domain on an ongoing basis, and compile domain-level competitive experience analysis reports.
2. Deduce innovative scenarios and experience breakthrough opportunities; deliver high-quality domain-level strategic input to the Product Line Experience Architect to guide experience upgrade directions for next-generation vehicle models.
II. Key Performance Indicators
1. Delivery rate of core scenario experience targets for the assigned domain
2. Post-launch user satisfaction & word-of-mouth metrics on experience (NPS – Experience Dimension)
3. Experience acceptance defect density and full closure rate of rectifications within the domain
What you’ll bring?
1. Solid experience in intelligent cockpit experience definition; led the full-cycle implementation of the cockpit domain for at least one mass-production vehicle model, covering all phases from conceptual definition to mass delivery.
2. Deep understanding of engineering implementation constraints and cutting-edge technology trends within the domain. Capable of converting subjective sensory descriptions into quantifiable, verifiable technical indicators; skilled at balancing experience vision with engineering feasibility.
3. Familiar with critical experience validation milestones and governance review gates in full vehicle development workflows. Possess proven capabilities in cross-domain alignment, requirement synchronization and quality control. Candidates with knowledge of automotive safety regulations and quality management tools are preferred.