Assistant Manager - Training

Position Summary

Operates under the general direction of the Manager - Front Office Training and in accordance with the objectives, performance and training standards established by the Galaxy Hotel to support all aspects of training needs for hotel operations.

Conducting and planning robust training programs and structure in place within Hotel Operations

Working with Galaxy Hotel sectional leaders to identify the training needs and narrow down the service excellence gap

Champions and advocates the Asian Heart attributes and supports the Galaxy hotel leadership to build upon our culture

Primary Responsibility

Drives and champions front office training and ensure the team is trained to deliver thoughtful, intuitive and gracious service with highest level of consistency embracing elements of luxury

Responsible for the training function in the front office operations among all hotels and assist Manager – Front Office Training in other areas and projects

Take care of new front office Team Member's onboarding experience and ensure they are well settled in

Be the guardian of the departmental ops training manual and standard operating procedures to ensure maximum comforts for the guests.

Conduct enterprise system trainings, such as Opera, FCS, Visiononline, etc

Design and implement tracking tools and processes for on-going coaching and assessment of front office standards

Provide on-the-job training and guidance to Team Members and access their respective performance and ability

Requirements

Minimum of 2 years of front office experience with at least 1 year in supervisory position or similar capacity

Good knowledge and understanding of hotel operations and PMS systems, OPERA is preferred.

Experience in delivery of training program will be advantaged

Ability to collaborate well, be a team-player, coach, and develop others

Excellent communication skills in English, Mandarin and Cantonese.

Bachelor’s degree in hospitality management