Senior Officer (Customer Service Hotline)

这个岗位发布时间较早（或官网没写发布日期），可能已经招满，投递前先到官网确认。

岗位描述

Deliver professional customer service through answering digital banking enquiries via phone, live chat and email

Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly

Conduct market surveys and obtain market updates on digital product features within the banking industry

Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry

Fluency of spoken and written English, Cantonese and Mandarin

Strong interpersonal and communication skills

Good phone manner and a strong customer service mindset

先核对岗位要求与自己的经历，再准备档案、投递和面试。