Customer Care Specialist - IE/HL

就业状况:

Regular

时间类型:

Full time

与您一起共建一个世界级的团队

CSA 集团始终怀抱一个宏伟愿景：让我们的世界变得更加美好、安全、永续。近百年来，这一直是我们使命的一部分：从 1919 年为铁路桥制定首个工程标准开始，到现在多达 3,500 余种标准、规范和相关产品。

CSA 集团总部设在加拿大，在欧洲、亚洲和北美开设的实验室和办事处多达 30 余家。从日常家居用品到前沿技术，CSA 集团对各类产品进行测试、检查和认证，使其满足在安全、性能和环境影响方面的严格要求。

我们通过自己的工作为人们的生活带来积极改变，每一位员工都对此倍感自豪。我们正在寻找像您一样的优秀人才，携手努力共同开展这一伟大事业。

工作总结:

Primary Function:

The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services.

Principal Duties & Responsibilities:

Understanding the Business

Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers

Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies

Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services

Working Well with Others

Works closely with Sales team to supports and promotes continued growth of new business.

Works closely with customers to provide customer care on inquires, quote and services with an assigned area.

Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

Delivering Results

Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed

Prepares quotes for clients, using applicable questionnaires & worksheets

Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable

Maintains input of new/existing client information into Centra

Assists and supports SAMs in their annual goals to increase bookings

Regularly follows up on open quotations and sales opportunities

Researches customer accounts, identifies opportunities for growth & generating leads and demand

Concern for Safety

Understands why HSE is important to self and the organization

Knows the potential hazards and necessary safeguards in own work area(s)

Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions

Demonstrates safe behavior and adherence to procedures

Completes all assigned training events

Education & Experience:

Post-secondary education required

2-4 years of Sales or Marketing experience

Understanding of Salesforce and Workday a plus

Knowledge of the safety certification industry

Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications

Excellent verbal and written English communication skills

Excellent phone and customer service skills

Detail oriented and able to handle multiple tasks

Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.