Sr CX Consultant-3

We Offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

We are looking for experienced logistics professionals to take ownership of end-to-end operations and complex issue resolution, and act as key contributors to service excellence and process improvement.

This role is suitable for candidates with sea/air logistics experience OR strong operational background.

Key Responsibilities

Independently manage and monitor end-to-end logistics operations

Handle complex exceptions and ensure timely resolution

Act as a key contact point to coordinate across multiple stakeholders

Drive root cause analysis and implement corrective actions

Ensure service performance meets KPIs and customer expectations

Contribute to process optimization and operational improvements

Support junior team members and share best practices

What We Are Looking For

Strong ownership & accountability – drives tasks to completion

Excellent problem-solving ability – can independently resolve complex issues

Customer-focused mindset – proactive in improving experience

Effective communication & coordination – able to influence across teams

Strong learning & adaptability – handles complex processes and systems quickly

Team collaboration & mentoring mindset

Ability to perform under pressure & manage multiple priorities

Qualifications

Bachelor’s degree preferred

5+ years of experience in logistics / supply chain / operations

Experience in sea freight / air freight / 3PL / supply chain is a strong plus

Good English communication skills (written & verbal)

Experience in process improvement or data analysis is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.