Senior Technical Services Specialist

Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.

Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.

Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.

Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.

Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

Performs other duties as directed.

MINIMUM KNOWLEDGE PREFERRED.

University Degree (equivalent to a Bachelors degree) from an accredited program in related field, generally plus six years related work experience.

MINIMUM SKILLS PREFERRED.

Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.

Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.

MINIMUM ABILITIES PREFERRED.

Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.

Ability to manage people and/or complex projects.

Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.

Ability to work virtually, in a multicultural, global environment.