Product Support Engineer(MTD,Shanghai)

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

Manages customer requests, product escalations, and service emergencies

Coordinate product upgrade strategy and spare level planning activities

Provide product support to all active installed base

Support of new and existing mechanical interface products

Support Engineering with customer floor planning

Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.

Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)

Create and provide Product Training Documents and Procedures to field team

Coordinate and support PUP and PIP activities at international sites as needed

Travel for Training, Support, and Installation Activities Worldwide

Participate in new product definition and coordinate EHS requirements between Engineering and Customers

Other product support and customer support assignments as required

All About You

Minimum 5 years of technical support/product support/service experience in the semiconductor test industry

Strong communication, organizational and multi-tasking ability, oral English communication skills is required.

Ability and track record to clearly commit and meet schedules.

Worldwide travel (0%-20%), meeting customers, and doing business with international partners.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

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