锦鲤求职岗位描述
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Oversees daily activities of a customer service team.
Job Requirements
Supervising customer service representatives and organizing work schedules and work activities.
Providing daily guidance to customer service representatives to ensure customer service is delivered in a timely, efficient and knowledgeable manner.
Identifying system and workflow improvements to enhance the team's efficiency.
Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.
What your background should look like
Generally requires Bachelors degree in appropriate field with a minimum of 5 years of progressively responsible professional level experience; Masters degree or higher or local equivalent may be preferred at this level
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork