BUSINESS PROCESS ANALYST III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Develops and deploys procurement processes and systems, ensures compliance in audits, and runs reports on procurement-related data.

Job Requirements

Position Overview

The Business Process Analyst will focus on three key areas: contract management, e-Catalogue administration, and end-user support. The role requires close collaboration with global procurement stakeholders, vendors, IT teams, and internal users to ensure efficient, compliant, and user-friendly operations.

Key Responsibilities

Process Execution & Operational Support

• Support end-to-end contract processing activities within PSC scope, including contract creation, validation, execution, and repository maintenance

• Manage and maintain e-Catalogues in ERP systems, ensuring accuracy, completeness, and timely updates

• Ensure compliance with procurement policies, procedures, and audit requirements

• Perform data validation and quality checks for procurement-related data and content

System & Process Support

• Act as a key support for e-Catalogue-related PR/PO issues, including troubleshooting user issues and ensuring correct catalog usage

• Support procurement systems (e.g., SAP, e-Catalogue platforms, DocuSign COUPA-Aquiire, ServiceNOW, or similar tools) in collaboration with IT and procurement teams

• Identify process gaps and inefficiencies and contribute to continuous improvement initiatives

• Support testing and implementation of system or process changes when required

User Support & Training

• Act as a point of contact for user inquiries related to procurement processes, contracts, and e-Catalogues

• Provide timely and effective resolution to user queries with a defined SLA response time within 2 working days

• Develop and deliver user training sessions and materials (guides, SOPs, FAQs, etc.)

• Promote best practices and proper usage of procurement tools and processes

Collaboration & Continuous Improvement

• Work closely with global Procurement teams, Legal, IT, and vendors to resolve issues and improve process efficiency

• Support the development and maintenance of Standard Operating Procedures (SOPs)

• Contribute to process standardization and automation initiatives

• Support internal reporting and tracking of operational metrics where applicable

Qualifications

• Bachelor’s degree in business administration, Supply Chain, Finance, or related field

• 2–4 years of experience of experience in indirect procurement, shared services, or similar operational environment

• Familiarity with SAP PR/PO processes and sourcing workflows, particularly in an e-Catalogue-enabled environment

• Experience with e-Catalogue management and/or contract administration is highly preferred

• Experience working in a multinational or shared service environment is preferred

Language Requirements

• Fluency in English and Chinese (Mandarin) – both written and spoken is mandatory

• Japanese language skills are a strong plus

Technical Skills

• Experience with SAP (PR/PO), COUPA, S/4HANA preferred

• Familiarity with procurement tools such as e-Catalogue platforms, DocuSign or equivalent

• Proficiency in MS Office (Excel, PowerPoint, Outlook)

• Strong data handling and analytical skills

Business Competencies

• Strong attention to detail and process discipline

• Agile and flexible mindset, able to adapt to evolving priorities and business needs

• Ability to work effectively under pressure and manage multiple priorities in a fast-paced or ambiguous environment

• Strong sense of ownership and accountability, with willingness to actively support team and manager objectives

• Problem-solving mindset with a proactive and solution-oriented approach

• Ambitious with high potential for growth, demonstrating initiative and continuous improvement mindset

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork