Quality Specialist (CCRP)

在 ABB，我们致力于帮助各行业以更精简、更清洁的方式运营，而这离不开这里的每一个人。您将有能力领导众人、收获成长助力，并为我们共同创造的影响而感到自豪。加入我们，共同驱动世界运转的力量。​​​​

该职位隶属于
Quality Specialist

__

Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: onsite

This role is contributing to the MV AIS & GIS switchgear Quality in Xiamen. Main stakeholders are ELDS.

You will be mainly accountable for:

Customer Complaint Management: Handle CCC cases timely and effectively.

Root Cause Analysis & Improvement: Analyze customer feedback to identify opportunities for product, service, and process improvement.

Quality Issue Resolution: Participate in customer feedback collection, resolution, and improvement initiatives for major quality issues.

Continuous Improvement: drive significant improvement projects, with a particular focus on recurring and repeat cases.

You will join a dynamic team, where you will be able to thrive.

Qualifications for the role

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field

Minimum 1 year of professional experience in quality assurance, production, or product management

Strong problem-solving skills using statistical and analytical techniques

Excellent communication and coordination skills across internal and external teams

Demonstrated ability to manage conflicts constructively and reach effective resolutions

Fluent in English (facilitating meetings in English)

Familiarity with power system architecture and switchgear structure is a plus

More about us

ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

建设一个更清洁、更智能的未来，需要各种各样的头脑：好奇心、勇气和创造力。正因如此，我们欢迎背景和经验各异的人才。

准备好创造影响了吗？

立即提出申请或访问 https://www.abb.com 以详细了解我们的解决方案在全球创造的影响。