房务总监 Director of Rooms

JOB SUMMARY

工作概要

Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

担任酒店房务部门的战略业务负责人。负责规划、开发、实施和评估酒店房务质量。该职位与直接下属合作，制定并实施部门战略，确保品牌服务战略和品牌举措得以落实。该职位确保房务运营符合品牌标准，满足客户需求，保障员工满意度，专注于增加收入并最大化部门财务绩效。制定并实施全酒店范围的战略，提供满足或超越品牌目标客户及员工需求的产品和服务，并为业主和公司带来投资回报。