锦鲤求职岗位描述
岗位职责
职责描述：
1、及时响应客户咨询，通过多种渠道（如邮件、即时通讯工具等）为客户提供准确、清晰的解答，确保客户问题得到妥善处理，提升客户满意度；
2、为客户提供专业的产品知识讲解和培训，帮助客户更好地理解和使用产品；
3、能够支持简单的系统配置及调试工作，并将复杂问题与研发团队沟通直至问题解决并反馈至客户。
岗位画像：
1、具备良好的英文听说读写能力，能够熟练运用英文进行平台操作、客户沟通、邮件往来以及阅读和撰写英文文档
2、支持中国、美国时区工作；
3、具有Shopify、salesforce等独立站运营经验者优先
4、接受轮岗或夜班
Job Responsibilities:
1.Respond promptly to customer inquiries and provide accurate and clear answers through various channels(such as email,instant messaging tools,etc.),ensuring that customer issues are properly handled and customer satisfaction is enhanced.
2.Offer professional product knowledge explanations and training to customers to help them better understand and use the products.
3.Be able to support basic system configuration and debugging work,and communicate complex issues with the R&D team until the problems are resolved and feedback is provided to the customers.
Job Profile:
1. Possess strong English listening,speaking,reading,and writing skills,and be proficient in using English for platform operations,customer communication,email correspondence,as well as reading and writing English documents.
2. Support working hours in both China and U.S.time zones.(Subject to rotational or night shift schedules.)
3. Prior experience in operating independent e-commerce platforms such as Shopify and Salesforce is preferred.
4.Able to work night shifts or rotational shifts.