Technical Operation Engineer

岗位简介
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

职位描述
The Technical Operations Engineer will support and improve business-critical Customer Systems
services used across Apple’s global customer-support organizations. The role combines advanced
production support, automation, reliability engineering and Operational Excellence.
The engineer will be responsible for service health, incident response, root-cause analysis and
continuous improvement of operational processes, tooling and platform reliability.

最低任职要求
Experience in using AI and Large Language Models (LLMs) to enhance operational efficiency through tasks such as model training, optimization (including areas like Model Context Protocol or similar methods), and designing effective model utilities.
Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing is a plus
Experience in Java, JEE, REST, Swift/Objective C, database schema design and data access technologies.
Experience in driving operations teams for large scale mission critical applications working in a 24x7 operations across multiple locations and geographies and providing support in shifts and on call over weekends.
Experience in interpreting data from systems like Hubble, ExtraHop, Splunk and other monitoring tools.
Hands on experience of production monitoring systems, log analysis, and troubleshooting, support dashboards and proficiency in scripting languages and automation tools.
Experience in strategizing and achieving operational excellence in global distributed systems.
Excellent communication skills.
Proactive, with a strong sense of personal ownership.

优先任职要求
Experience with Kubernetes, container platforms and Alicloud services.
Knowledge of Oracle, PostgreSQL, MongoDB, Kafka or similar technologies.
Experience building operational automation and automated remediation.
Experience with high availability, disaster recovery and production-readiness practices.