锦鲤求职岗位描述
【公司简介】
智齿科技，一体化客户联络中心解决方案提供商。
我们面向全球企业，提供基于「客户联络中心」场景的一体化解决方案，包括公域+私域、营销+服务、软件+BPO的三维一体化。
智齿科技不断整合前沿的人工智能及大数据技术，已构建形成呼叫中心、机器人「在线+语音」、 人工在线客服、工单、企微智客SCRM、WhatsApp SCRM等多个软件产品、并提供BPO服务管理外包。最终，帮助企业降本增效、提升销售额和用户满意度。
目前，智齿科技为全球数千家头部企业提供了服务，覆盖零售电商、金融、生活消费、企业服务、教育培训、政府及公共事业机构等多元领域。
自2014年至今，获得总计7轮的融资，包括软银愿景基金2期、高瓴创投、用友、云启资本、IDG资本、真格基金等知名投资机构先后为智齿科技良性发展注入动力。
Job Description:
1. Responsible for the company's overseas saas project pre-sales support, project delivery, based on the project product, scope, develop the program and plan for project execution;
2. With in-depth understanding of the contract scope and customer needs, management and monitoring the implementation of the plan, while organizing customer training;
3. Maintain effective communication with product and R&D related teams, conduct issue tracking and resolution, effectively identify risks, and be responsible for project acceptance and customer satisfaction;
4. Responsible for the organization of the project execution process documents and archiving.
5. Combine the value points and industry difficulties that customers are concerned about, form arguments and theses, create courses, and support market and internal training activities as a facilitator and lecturer;
Job Requirement:
1.Bachelor degree or above;major in Science and Engineering;
2.Proficiency in English, able to communicate and train customers in English;
3. Have strong sense of responsibility, good coordination and communication skills as well as efficient problem- solving skills.
4. Good teamwork spirit and strong stress resistance.