锦鲤求职岗位描述
岗位职责
Job Responsibilities:
• Provide advanced technical support, troubleshooting, and maintenance services for hematology analyzers and related IVD instruments.
• Conduct installations, system upgrades, preventive maintenance, and timely repair of equipment at customer sites.
• Deliver effective technical training and workshops to customers, partners, and internal teams.
• Collaborate closely with Sales and Application teams to address customer technical inquiries and enhance customer satisfaction.
• Document service activities clearly and accurately; provide detailed reports on service visits, issues, and resolutions.
• Support product launches, demonstrations, and participate in industry-related conferences or exhibitions when required.
• Stay updated on the latest technology and product information to ensure top-level service delivery.
岗位要求
Qualifications:
• Bachelor's degree or above in Biomedical Engineering, Electronics, Mechanical Engineering, Medical Technology, or related fields.
• At least 5 years of technical service experience in IVD medical devices, specifically hematology analyzers.
• Solid understanding of diagnostic equipment troubleshooting, repair, maintenance, and calibration.
• Fluent in English (both written and spoken); excellent communication and interpersonal skills.
• Ability to work independently, manage priorities, and deliver quality service within tight deadlines.
• Demonstrated ability to provide professional training and present complex technical information clearly.
• Flexible to travel frequently within Europe or occasionally abroad as business demands.