客户服务经理(J14265)

岗位职责
1.参与建立欧洲售后服务体系、制定欧洲客戶售后服务战略方針。
Participate in the establishment of the Europe after-sales service system, formulate the Europe customer after-sales service strategy.
2.对运营商服务以及公开管道销售售后服务网路建设及调整
Network construction and adjustment for operator service and open pipeline sales.
3.参与第三方服务厂商服务合同评审，协同对服务商KPI监控管理
Participate in the contract review of third-party service providers, and coordinate with the KPI monitoring and management of service providers
4.欧洲备件服务网路的建設、备件供应执行监管
Europe spare parts service network construction, spare parts supply implementation monitoring
5.欧洲客戶產品技術支援工作
Product technical support for Europe customers
6.欧洲服務團隊日常工作管理
Daily work management of Europe service team

岗位要求
1.本科及以上学历 ，经验丰富者可放宽至大专学历
Education requirement: Bachelor degree or above, college degree or above for experienced applicants
2.要求有2年以上欧洲地区手机售后服务及管理经验
Work experience: at least 2 years of mobile phone service and management experience in Europe
3.. 中文&英语口语表达和书写流利
Bachelor degree or above, fluent in both spoken and written Chinese and English
4. 熟悉电子商务和智慧手机等3C电子产品
Familiar with electronic commerce and 3C digital products such as smart phones
5. 性格开朗，沟通表达能力强
Cheerful personality, strong communication skills
6. 有主动服务意识，承压能力强
Have active service consciousness, strong pressure bearing ability
7. 具有国际贸易及物流管理基本常识
Basic knowledge of international trade and logistics management