Account Executive

Key Responsibilities

1.Client Relationship Maintenance

Establish, develop and maintain long-term stable cooperative relationships with local clients; conduct regular communication, visits and demand follow-up.

Understand client business needs, provide professional sales support and customized solutions; improve client loyalty and repeat orders.

Handle client inquiries, feedback and daily communication efficiently in English and Spanish.

2.Sales & Order Execution

Execute sales orders, confirm order details, pricing, delivery terms and client requirements accurately.

Track order status throughout the process, ensure smooth sales flow and achieve sales targets.

3.Quality & Delivery Coordination

Coordinate with QC, production and logistics teams to follow up on product quality, delivery time and shipment status.

Collect and communicate client quality concerns, delivery delays or abnormal issues; promote internal improvement and timely solution.

Provide timely updates to clients on quality inspection, production progress and delivery arrangement.

4。Documentation & Reporting

Complete sales records, client files, order documents and communication logs.

Submit weekly / monthly sales reports, client status reports and issue tracking reports.

Requirements

Bachelor’s degree or above, major in Marketing, International Trade, Business Administration or related.

Fluent in English + Spanish (written & spoken); able to use both languages for daily work, client communication and document writing.

Experience in sales support, customer service or client coordination; experience in manufacturing/foreign trade is preferred.

Familiar with order process, client relationship management and cross-department coordination.

Strong communication, problem-solving and follow-up ability; careful, responsible and customer-oriented.

Proficient in MS Office (Excel, Outlook, etc.) and CRM tools.